How fast can they respond to a water heater leak?

Owner Mr. Busbee or his helper typically reach homes within 30 minutes to an hour for urgent calls, and can often schedule replacement the next morning. Evening and weekend calls are answered.

Do they provide a quote before starting major work?

Yes. They assess the job, explain the problem and work needed, and quote the cost upfront. They communicate if unknowns could affect the final price and update you as work progresses.

Will they service homes in Aiken county?

Yes. The business claims to serve Aiken and Edgefield counties in South Carolina as well as Richmond and Columbia counties in Georgia.

Busbee's Plumbing

Updated 2026-07-19 · 1,090 reviewed · 57 listed · Scored from 441 Google reviews · How we rank ›

5.0(441) 90 composite score See reviews on Google ✓ Google-verified

Emergency PlumbingGas Line ServicesCommercial PlumbingDrain Cleaning & SewerResidential PlumbingWater Heater Installation & RepairLeak Detection & Repiping

Google-verified441 Google reviewsover 35 years

Services: Emergency Plumbing, Gas Line Services, Commercial Plumbing
Reviews: 441

Compare: Cassell Brothers Home Services vs Busbee's Plumbing: which one for a water heater job?Universal Plumbing vs Busbee's Plumbing: which one for leak detection & repiping in Aiken?

What recent reviews say

Water heater replacements and leak repairs happen fast here, often same-day or next morning, with the owner Mr. John Busbee personally assessing jobs and his crew finishing work cleanly. Reviewers consistently praise his honesty about pricing, willingness to tackle complicated piping replacements and contractor mistakes, and the care he takes to explain problems and options before bills surprise you.

Long-term customers and military families return because Busbee does not cut corners or oversell repairs. He texts updates, shows up on Sundays, and cleans up after. The business claims over 35 years in operation and serves Aiken and Edgefield counties in SC alongside Georgia areas.

Praised for

quick response, after-hours availability
honest, upfront pricing with clear communication
skilled workmanship and attention to detail
professional, courteous service with no shortcuts
family-owned business, repeat customers over years

punctualfair-pricingskilled-workmanshipon-time-arrivalclean-work-arearesponsiveupfront-quotefriendly-technicianreliable-fixquick-responselicensed-insuredprofessional

Best for: Homeowners seeking honest, owner-led emergency repairs and complex plumbing overhauls.

Think twice if: No significant complaints or caveats evident in review data.

Strengths

Owner-led emergency response, same-day or next-morning service
transparent pricing upfront with no hidden fees or upsells
meticulous repair and full repiping work; fixes contractor mistakes
strong local reputation; many repeat customers over 10+ years

Worth knowing

Owner John Busbee personally responds to calls and assesses jobs, often after hours
Helper/associate crew available for rapid dispatch
Cast iron to PVC repiping completed with communication on unknowns
Water heater replacements include leak detection and diagnosis
Cleans work area after every job
Handles home warranty company coordination
Repeat customers for over 10 years mentioned

What reviews say by service

Water Heater Installation & Repair: Rapid diagnostics and replacement, leak assessment handled professionally; customers praise fair quotes and no surprises.
Emergency Plumbing: Owner or helper respond same-day or next morning to nights/weekends; leaks and urgent failures fixed quickly.
Leak Detection & Repiping: Thorough detection of hidden problems; cast iron to PVC repiping communicated clearly with costs managed transparently.
Drain Cleaning & Sewer: Main line clogs diagnosed and cleared fast; reviewer noted problem fixed same day after Monday morning assessment.
Residential Plumbing: Shower faucet leaks, toilet repairs, and full house plumbing upgrades handled with attention to detail and neat finishing.

How it compares

Rated 5 against a 4.22 average across the 42 emergency plumbing businesses listed here.
Has more Google reviews than 89% of the businesses in this directory.

How we scored this

Scoring Method

Star rating 97

Review volume 100

Review recency 100

Review sentiment 81

Profile completeness 75

Verification 30

Rating breakdown

437

Common questions

How fast can they respond to a water heater leak?: Owner Mr. Busbee or his helper typically reach homes within 30 minutes to an hour for urgent calls, and can often schedule replacement the next morning. Evening and weekend calls are answered.
Do they provide a quote before starting major work?: Yes. They assess the job, explain the problem and work needed, and quote the cost upfront. They communicate if unknowns could affect the final price and update you as work progresses.
Will they service homes in Aiken county?: Yes. The business claims to serve Aiken and Edgefield counties in South Carolina as well as Richmond and Columbia counties in Georgia.