Google-verified9 Google reviews
Two four-star reviews from a decade ago praised fast water heater repairs, but seven recent one-star reviews describe missed appointments, unreturned voicemails, unexplained cost overruns, and aggressive behavior. Evidence of review feedback is limited but consistently negative in tone.
Based on limited recent reviews, so treat this as low-confidence.
RickyJay's team shows up on time and fixes problems in one visit, with technicians who listen and explain their work clearly. Customers name Aaron and Erin as standouts and call the pricing fair, though one reviewer questioned labor minimums when multiple trips to the parts store were needed.
Michael and Bobby consistently impress with their speed, honesty, and willingness to decline unnecessary work even when it costs the business money. Reviewers value their same-day response times and clear explanations, though a handful flag diagnostic and installation fees as steep compared to other local plumbers. Superior Plumbing handles leak repairs, drain work, and water heater replacement across the Augusta area. The business publishes their service rates transparently and has earned particular praise for diagnosing problems accurately without overselling solutions.
Technicians arrive within hours and stay engaged with jobs even when delays pile up. Reviews name Joshua, Akeem, Mike, Larry, Hakeem, Bryan, and others, citing their politeness under pressure and willingness to clean up thoroughly and answer questions without rushing. Water heater swaps, leak pinpointing, and whole-house repiping all get praise for professionalism and care. One customer flagged pricing as a touch high, but others say costs are fair when stacked against competitors. Staff at the office (Stacey mentioned) also earn thumbs-up for courtesy and clarity.
Last updated 2026-07-19