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Based on limited recent reviews, so treat this as low-confidence.
Mike delivers quality work on drain and water heater jobs, shows up on time, and charges fairly. Two older complaints cite rude phone behavior and extended wait times, but 14 of 17 reviews praise his thoroughness and trustworthiness.
Most visits result in quick fixes and courteous service; technicians like Michael, Austin, Chris, and David earn praise for skill and willingness to work after hours. Two older complaints cite undiagnosed problems and unexpected costs, including a missed HVAC coil leak before a home purchase.
Cassell Brothers delivers fast emergency response and honest diagnostics across plumbing and gas work. Multiple named technicians (Dalton, Tristan, Jared, Darren, Kevin) consistently show up within hours, solve the problem on first visit, and explain what they're doing. Reviewers praise reasonable diagnostic fees and thorough work on sewer lines, gas pipes, and water leaks. No complaints surface in recent reviews. The team's strength is transparency and follow-through: they'll arrive Sunday for a clogged sewer line, use camera diagnostics to pinpoint the issue, handle multi-person repairs without leaving a mess, and test gas appliances after work. Technicians tailor their pace to the customer and provide home maintenance tips. Rental property owners and residential customers alike report feeling genuinely helped rather than upsold.
Last updated 2026-07-19